31 Parallel
Customer Experience and Contact Center
31 Parallel is a BPO company that provides customer experience and contact center services for travel, e-commerce, and education, known for its commitment to local talent and high-quality outsourcing solutions.
Size
Private
Mission
To provide clients with a competitive edge by transforming and outsourcing business processes while ensuring high standards of customer experience.
About
31 Parallel offers customer experience and contact center services along with back-office operations and knowledge services for clients in travel, e-commerce, and education. The company operates using an offshore delivery model and supports international clients.
It is recognized for its lean management structure and local workforce, with a focus on delivering cost-effective and high-quality outsourcing solutions that empower local communities.
Services
31 Parallel provides customer experience and contact center services supported by back-office operations and knowledge services. These services include inbound customer support, outbound telesales, live chat support, and data processing, tailored to meet the needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Claims Processing
Data Entry & Data Processing
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
SEO & Website Optimisation
Content Creation & Localisation
Market & Competitive Intelligence
Business & Financial Research
Customer & Marketing Analytics
Campaign Management
Industries Served
The company serves clients in travel, e-commerce, and education. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements, particularly in the travel and tourism sector.
Unique Stregths
31 Parallel is known for its commitment to local talent and a lean management structure, offering clients quick decision-making and responsive service. Its approach includes leveraging the expertise of local professionals trained by mentors with international experience, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Shimla, Himachal Pradesh, India, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in a remote environment to meet diverse client needs.
Certifications
ISO 27001:2022
ISO 9001:2015
PCI DSS
Verticals
Retail & e-Commerce
Banking & Financial Services
Education & EdTech
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
31 Parallel
?
31 Parallel specializes in customer experience and contact center solutions, providing a range of services tailored to meet client needs. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, email support, order management and fulfillment, claims processing, data entry and processing, as well as billing and invoicing. This comprehensive suite is designed to enhance customer interactions and streamline business processes effectively.
What additional services does
31 Parallel
provide?
In addition to their core customer experience and contact center services, 31 Parallel also offers an array of back-office operations and knowledge services. These include finance and accounting, marketing operations, sales and lead-generation services, and research services, all designed to enhance operational efficiency and support business growth.
When was
31 Parallel
founded?
Founded in 2014, 31 Parallel has accumulated nearly a decade of experience in the outsourcing sector. Since its inception, the company has focused on delivering high-quality customer experience and contact center services, establishing a solid reputation in the industry.
What industry verticals does
31 Parallel
serve?
31 Parallel serves a diverse range of industries, including Travel, Hospitality & Leisure, Retail & e-Commerce, Banking & Financial Services, and Education & EdTech. This broad focus allows them to tailor their services to meet the specific needs of various sectors, supporting both B2B and B2C clients.
What delivery model does
31 Parallel
offer?
31 Parallel employs an offshore delivery model, which means that their services are primarily provided from locations outside the client's home country. This approach enables the company to leverage cost efficiencies while maintaining high quality in service delivery, allowing them to support international clients effectively.
How many employees and/or seats does
31 Parallel
have?
Can
31 Parallel
be considered a good service provider for startups?
Can
31 Parallel
be considered a good service provider for SMBs?
31 Parallel is well-positioned to serve small and medium-sized businesses due to its flexible service offerings and focus on cost-effective solutions. Their extensive range of services can be tailored to fit the unique needs of SMBs, providing essential support that allows these businesses to scale effectively while maintaining high levels of customer service.
Can
31 Parallel
be considered a good service provider for enterprises?
For enterprises and large companies, 31 Parallel's robust service portfolio and industry certifications, including ISO 27001:2022 and ISO 9001:2015, provide a strong foundation for reliability and compliance. Their offshore delivery model ensures that they can handle large-scale operations efficiently, making them a suitable partner for enterprises looking for sophisticated outsourcing solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.