31 Parallel
Customer Experience and Contact Center
31 Parallel is a business process management firm that provides customer experience and contact center services for travel, e-commerce, education, and financial services, known for its local Himalayan talent and cost-effective solutions.
Size
201-500
Private
Mission
To provide a competitive edge by transforming and outsourcing business processes while maintaining high standards of customer experience.
About
31 Parallel offers customer experience and contact center services along with back-office operations and marketing support for clients in travel, e-commerce, education, and financial services. The company operates using an onshore model and supports clients globally.
It is recognized for its unique combination of local talent and international expertise, with a focus on high-quality, cost-effective outsourcing solutions.
Services
31 Parallel provides customer experience and contact center services supported by back-office operations and marketing services. These offerings include inbound customer support, outbound telesales, email support, data entry, and social media management. Each service is tailored to meet the specific needs of clients in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Data Entry & Data Processing
Social Media Management
SEO & Website Optimisation
Campaign Management
Industries Served
The company serves clients in travel, e-commerce, education, and financial services. It has experience supporting both B2C and B2B clients, ensuring services are aligned with industry-specific requirements and technology platforms.
Unique Stregths
31 Parallel is known for its focus on local talent from the Himalayan region, offering clients a competitive edge through high-quality service delivery. Its lean management structure enables quick decision-making and responsiveness to client needs, ensuring consistency and reliability in service.
Delivery Footprint
Headquartered in Shimla, Himachal Pradesh, India, the company operates using an onshore delivery model. It serves clients across various geographies, leveraging local expertise to provide cost-effective solutions while fostering sustainable development in the region.
Certifications
No items found.
Verticals
Retail & e-Commerce
Education & EdTech
Banking & Financial Services
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
31 Parallel
?
31 Parallel specializes in customer experience and contact center solutions, offering a comprehensive range of services designed to enhance client engagement. Their portfolio includes inbound customer support, outbound telesales and retention, email support, data entry and processing, social media management, SEO and website optimization, and campaign management. This diverse set of services is tailored to meet the specific needs of businesses across various sectors, ensuring a high standard of service delivery.
What additional services does
31 Parallel
provide?
When was
31 Parallel
founded?
Founded in 2014, 31 Parallel has been in operation for approximately 10 years. Since its inception, the company has focused on providing high-quality outsourcing solutions that enhance business processes while maintaining a strong commitment to customer experience.
What industry verticals does
31 Parallel
serve?
31 Parallel serves a diverse range of industries, including Travel, Hospitality & Leisure, Retail & e-Commerce, Education & EdTech, and Banking & Financial Services. Their experience in these sectors allows them to deliver tailored solutions that align with the unique demands and technologies of each industry.
What delivery model does
31 Parallel
offer?
31 Parallel employs an onshore delivery model, which means they provide services from within the client's country or a nearby region. This approach allows for better communication, cultural alignment, and responsiveness to client needs, fostering a collaborative environment that enhances the overall service experience.
How many employees and/or seats does
31 Parallel
have?
31 Parallel employs between 201 and 500 individuals, indicating a growing and dynamic workforce. This size allows the company to maintain a balance between personalized service and the capacity to handle large-scale projects, ensuring that client needs are met efficiently and effectively.
Can
31 Parallel
be considered a good service provider for startups?
Can
31 Parallel
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from partnering with 31 Parallel. The company's scalable service offerings and expertise in various industries provide SMBs with the flexibility to grow and adapt their operations as needed. With a focus on cost-effective solutions and high-quality service delivery, 31 Parallel can support SMBs in enhancing their customer engagement and operational efficiency.
Can
31 Parallel
be considered a good service provider for enterprises?
While 31 Parallel is equipped to serve enterprises, their strengths are more pronounced in supporting small to medium-sized businesses. However, their experience across multiple industries and commitment to high-quality service delivery could still appeal to larger organizations looking for reliable outsourcing solutions. Their lean management structure enables quick decision-making, which can be beneficial in meeting the complex needs of enterprise clients.
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