2nd Office Inc.
Customer Experience and Contact Center
2nd Office is a premier outsourcing firm that provides customer experience and contact center services for retail and e-commerce, known for its specialized support in e-commerce operations.
Size
201-500
Private
Mission
To transform businesses by providing innovative outsourcing solutions.
About
2nd Office offers customer experience and contact center services along with back-office operations and marketing services for clients in retail and e-commerce. The company operates using an offshore model and supports global clients across various regions.
It is recognized for its commitment to quality service delivery, with a strong emphasis on teamwork and innovation that helps businesses grow and reach their full potential.
Services
2nd Office provides customer experience and contact center services, supported by back-office operations and marketing services. These services include data entry, inbound customer support, social media management, web development, SEO, and content creation. Each solution is tailored to support the unique needs of e-commerce businesses, enhancing operational efficiency and customer satisfaction.
Capabilities
Data Entry & Data Processing
Inbound Customer Support
Social Media Management
Web Development
SEO & Website Optimisation
Graphic & Video Production
Campaign Management
Content Creation & Localisation
Customer & Marketing Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various business types with services aligned to industry-specific requirements, particularly for e-commerce platforms like Amazon and eBay.
Unique Stregths
2nd Office is known for its high-quality service delivery and project management capabilities, offering clients a structured team environment with in-house virtual assistants. Its approach includes dedicated management oversight, ensuring consistency and quality in service delivery at scale.
Delivery Footprint
Headquartered in Antipolo, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working in a structured office environment that enhances management oversight and quality control.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
2nd Office Inc.
?
2nd Office Inc. specializes in customer experience and contact center solutions, providing a comprehensive suite of services to enhance business operations. Their offerings include data entry and processing, inbound customer support, social media management, web development, SEO and website optimization, graphic and video production, campaign management, and content creation and localization. This wide range of services is designed to meet the specific needs of clients in the retail and e-commerce sectors, ensuring improved operational efficiency and customer engagement.
What additional services does
2nd Office Inc.
provide?
When was
2nd Office Inc.
founded?
2nd Office Inc. was established in 2012, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering innovative solutions that transform businesses and enhance operational capabilities.
What industry verticals does
2nd Office Inc.
serve?
The primary industries served by 2nd Office Inc. are Retail and e-Commerce. The company has successfully catered to various business types within these sectors, tailoring its services to meet the unique demands of e-commerce platforms such as Amazon and eBay.
What delivery model does
2nd Office Inc.
offer?
2nd Office Inc. operates on an offshore delivery model, which means that their services are provided from a location outside the client's primary market, allowing for cost-effective and scalable solutions. This model enables them to maintain a structured team environment in their Antipolo City headquarters, ensuring high-quality service delivery through dedicated management oversight.
How many employees and/or seats does
2nd Office Inc.
have?
2nd Office Inc. employs a workforce ranging between 201 to 500 individuals. This size allows the company to effectively manage large-scale projects while maintaining a strong commitment to quality and personalized service.
Can
2nd Office Inc.
be considered a good service provider for startups?
2Touch A Business Acquired By Parseq could be a beneficial service provider for startups, especially those in the financial or technology sectors. Their experience in finance and accounting, coupled with advisory services, can provide essential support for new companies navigating financial complexities and growth strategies.
Can
2nd Office Inc.
be considered a good service provider for SMBs?
2nd Office Inc. is well-suited for small and medium businesses looking for reliable outsourcing solutions. With a range of services that can be customized to meet specific needs, the company offers the scalability and flexibility necessary for SMBs to grow. Their focus on quality service delivery and customer experience can significantly contribute to the operational efficiency of smaller enterprises.
Can
2nd Office Inc.
be considered a good service provider for enterprises?
While 2nd Office Inc. is primarily focused on serving retail and e-commerce sectors, its structured delivery model and commitment to quality make it a strong contender for enterprises and larger organizations. The company's experience in managing diverse projects and its robust service portfolio can provide the reliability and sophisticated support that larger companies require for their operations.
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