2nd Office
Back-Office Operations
2nd Office is a multinational outsourcing firm that provides back-office operations for retail, e-commerce, and technology sectors, known for its dedicated resource offerings and comprehensive eCommerce support.
Size
201-500
Private
Mission
To increase client efficiency, save time, and enhance bottom-line results by being a reliable extension of their operations.
About
2nd Office offers back-office operations along with customer experience and contact center services for clients in retail, e-commerce, and technology. The company operates using an offshore model and supports clients primarily in the U.S., U.K., and Australia.
It is recognized for its premium service with dedicated resources, leveraging tools like Zendesk to enhance client support and improve operational efficiency.
Services
2nd Office provides back-office operations supported by customer experience and contact center services, technical support, and marketing operations. These services cover administrative functions, customer care, and eCommerce support, tailored to enhance client efficiency and streamline business processes.
Capabilities
Data Entry & Data Processing
Technical Support (Tier 1/2)
Content Moderation
Campaign Management
Social Media Management
SEO & Website Optimisation
Cloud Migration & Management
Web Development
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting startups, tech firms, and marketing agencies with services aligned to industry-specific requirements and technology platforms such as Zendesk and NetSuite.
Unique Stregths
2nd Office is known for its dedicated resource offerings and a managed team approach, offering clients a reliable extension of their operations. Its approach includes a focus on measurable outcomes, strong project management, and effective training, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Antipolo, Philippines, the company operates using an offshore delivery model. It serves clients across the U.S., U.K., and Australia, with teams working in a coordinated office environment to ensure oversight and efficiency.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
2nd Office
?
2nd Office specializes in back-office operations, providing a comprehensive range of services designed to enhance business efficiency. Their primary offerings include essential functions such as data entry and processing, technical support (both Tier 1 and Tier 2), content moderation, campaign management, social media management, SEO and website optimization, cloud migration and management, web development, as well as quality assurance and monitoring. This diverse service set allows clients to streamline their operations and focus on core business activities.
What additional services does
2nd Office
provide?
In addition to their core back-office operations, 2nd Office offers a suite of additional services including customer experience and contact center solutions, marketing operations, and IT infrastructure and managed services. This expanded service portfolio enables them to support clients in various operational capacities, enhancing overall business performance.
When was
2nd Office
founded?
Established in 2012, 2nd Office has been in operation for over a decade. Since its inception, the company has grown to become a reputable provider of back-office and customer experience services, catering to a wide array of clients in different sectors.
What industry verticals does
2nd Office
serve?
2nd Office serves a variety of industries, with a strong focus on retail & e-commerce, technology & SaaS, and gaming & entertainment. This specialization enables the company to tailor its services to meet the unique needs of clients within these dynamic sectors.
What delivery model does
2nd Office
offer?
2nd Office employs an offshore delivery model, which means that their services are provided from a location outside the client's country, primarily in the Philippines. This approach allows them to leverage cost efficiencies while maintaining high-quality service delivery. By operating offshore, 2nd Office can offer dedicated teams that function as an extension of their clients' operations, ensuring effective communication and oversight.
How many employees and/or seats does
2nd Office
have?
With a workforce ranging between 201 and 500 employees, 2nd Office is well-equipped to handle a variety of client needs. This size allows them to maintain a balance between personalized service and the capacity to scale operations according to client demands.
Can
2nd Office
be considered a good service provider for startups?
2nd Office can be an excellent partner for startups looking to optimize their operations without the overhead of building an internal team. With their flexible service offerings and experience in supporting technology-focused companies, they can adapt to the unique challenges faced by new businesses, providing tailored solutions that foster growth and efficiency.
Can
2nd Office
be considered a good service provider for SMBs?
For small and medium-sized businesses, 2nd Office presents a valuable resource, offering scalable service options that can grow alongside the company. Their experience in various industries, combined with a focus on enhancing operational efficiency, positions them as a strong ally for SMBs striving to expand their market presence while managing costs effectively.
Can
2nd Office
be considered a good service provider for enterprises?
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