24X7 Direct
HR Recruitment and Payroll
24×7 Direct is a leading Australian BPO firm that provides HR, recruitment, and payroll services for various industry verticals, known for its ISO certification and over 20 years of experience.
Size
51-200
Private
1m-10m
Mission
About
24×7 Direct offers HR, recruitment, and payroll services along with back-office operations for clients in banking, retail, technology, and government sectors. The company operates using a hybrid delivery model and supports Australian SMEs and offshore clients.
It is recognized for its commitment to service excellence, with a dedicated team that ensures tailored support and operational efficiency throughout the outsourcing journey.
Services
24×7 Direct provides HR, recruitment, and payroll services supported by back-office operations and specific offerings such as recruitment process outsourcing, talent sourcing, and payroll processing. These services cover various business functions and are tailored to support small and medium enterprises in their staffing needs.
Capabilities
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, technology and SaaS, as well as government and public sector. It has experience supporting Australian SMEs with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
24×7 Direct is known for its reliability and hands-on support, offering clients a seamless experience in building and managing virtual teams. Its approach includes a strong focus on recruiting, training, and retaining skilled staff, which helps deliver consistent quality and client satisfaction.
Delivery Footprint
Headquartered in Melbourne, Australia, the company operates using a hybrid delivery model, with additional teams in Cebu, Philippines. It serves clients across Australia and offshore, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Government & Public Sector
Clients
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What's the main service provided by
24X7 Direct
?
24X7 Direct specializes in providing a range of HR, recruitment, and payroll services, primarily focusing on HR Recruitment and Payroll. Their offerings also include Recruitment Process Outsourcing (RPO), Talent Sourcing and Screening, Onboarding Administration, Payroll Processing, and Employee Helpdesk services. This diverse suite of services is designed to assist businesses in managing their staffing and payroll needs efficiently.
What additional services does
24X7 Direct
provide?
In addition to their primary HR, recruitment, and payroll services, 24X7 Direct offers back-office operations. This extended service portfolio enables clients to streamline their internal processes and improve operational efficiency, further enhancing their overall business performance.
When was
24X7 Direct
founded?
Established in 2003, 24X7 Direct has been operating for over 20 years. Since its inception, the company has developed a strong reputation for delivering exceptional HR and payroll services to its clients.
What industry verticals does
24X7 Direct
serve?
24X7 Direct serves a variety of industries, including Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, and Government & Public Sector. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
24X7 Direct
offer?
24X7 Direct employs a hybrid delivery model, which combines onshore, offshore, and nearshore operations. This approach allows them to provide flexible support, ensuring that clients receive the right combination of local and international resources to meet their unique requirements. Onshore services are provided within Australia, while offshore teams operate from locations such as Cebu, Philippines, facilitating a comprehensive service offering.
How many employees and/or seats does
24X7 Direct
have?
The workforce at 24X7 Direct consists of between 51 to 200 employees. This size allows the company to maintain a dedicated team capable of delivering personalized service while also possessing the capacity to scale operations as required by their clients.
Can
24X7 Direct
be considered a good service provider for startups?
While 2M Service has a robust service portfolio, its strengths are more aligned with medium to large clients rather than startups. Startups often require highly flexible and scalable solutions, and while 2M can offer valuable services, new businesses may find more tailored support from providers specializing in early-stage company needs and growth.
Can
24X7 Direct
be considered a good service provider for SMBs?
24X7 Direct is particularly well-suited for small and medium businesses (SMBs). With their tailored HR and payroll services, combined with a hybrid delivery model, SMBs can benefit from scalable solutions that adapt to their evolving needs. The company’s commitment to supporting Australian SMEs underlines its focus on providing flexible and efficient service that aligns with the unique challenges faced by smaller enterprises.
Can
24X7 Direct
be considered a good service provider for enterprises?
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