24Task
Customer Experience and Contact Center
24Task is a global freelance marketplace that provides customer experience and contact center services for real estate, retail, travel, technology, and gaming, known for its project-based pricing and 24/7 support.
Size
Private
Mission
About
24Task offers customer experience and contact center services along with back-office operations and marketing services for clients in real estate, retail, travel, technology, and gaming. The company operates using a remote delivery model and supports clients worldwide.
It is recognized for its positive reviews and protected payment system, with a strong focus on client satisfaction and freelancer support.
Services
24Task provides customer experience and contact center services, supported by back-office operations and marketing services. These services include inbound customer support, outbound telesales, data entry, technical support, and campaign management. Each solution is tailored to meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Billing & Invoicing
Technical Support (Tier 1/2)
Campaign Management
Content Creation & Localisation
Social Media Management
Email Marketing Production
Graphic & Video Production
Lead Research & List Building
Industries Served
The company serves clients in real estate, retail, travel, technology, and gaming. It has experience supporting diverse client types with services aligned to industry-specific requirements, ensuring a seamless integration with their operational processes.
Unique Stregths
24Task is known for its project-based pricing and 24/7 support, offering clients flexibility and reliability. Its approach includes a protected payment system, which ensures that clients only pay for completed work, fostering trust and satisfaction.
Delivery Footprint
Headquartered in the Philippines, the company operates using a remote delivery model. It serves clients across various geographies, with teams working in virtual environments to meet client needs effectively.
Certifications
No items found.
Verticals
Real Estate & Property Management
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
24Task
?
24Task specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a wide range of solutions, including inbound customer support, outbound telesales, data entry and processing, technical support (Tier 1/2), and campaign management. This comprehensive suite of services is designed to cater to the unique needs of clients across various business functions, ensuring effective communication and operational efficiency.
What additional services does
24Task
provide?
In addition to their primary customer experience and contact center services, 24Task offers a range of supplementary services. These include back-office operations, marketing operations, and sales and lead-generation services. This extended service portfolio allows them to support clients more comprehensively, addressing various operational needs beyond customer interactions.
When was
24Task
founded?
Established in 2017, 24Task has been in operation for approximately seven years. Since its inception, the company has aimed to provide outstanding customer service solutions and has grown steadily, adapting to the evolving needs of businesses across various industries.
What industry verticals does
24Task
serve?
24Task serves a diverse array of industries, including Real Estate & Property Management, Retail & e-Commerce, Travel, Hospitality & Leisure, Technology & SaaS, and Gaming & Entertainment. This wide-ranging industry focus enables the company to tailor its services to meet the specific demands and challenges of each sector.
What delivery model does
24Task
offer?
24Task employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home or virtual services. Onshore refers to services provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services involve teams working from different countries, allowing for cost-effective solutions. This flexible approach ensures that 24Task can meet client needs effectively, regardless of geographical location.
How many employees and/or seats does
24Task
have?
Can
24Task
be considered a good service provider for startups?
24Task can be a beneficial service provider for startups, particularly those that require scalable customer support solutions. Their ability to offer tailored services and flexible delivery models allows startups to adapt quickly to changing demands without the burden of extensive upfront investments. This adaptability can be crucial for new businesses looking to establish a solid customer service foundation while managing costs effectively.
Can
24Task
be considered a good service provider for SMBs?
For small and medium businesses, 24Task presents a strong service option due to its scalable solutions and diverse service offerings. The company’s focus on client satisfaction and its project-based pricing model enable SMBs to access high-quality support without overcommitting resources. This flexibility helps these businesses to grow and respond to market changes while ensuring reliable customer interactions.
Can
24Task
be considered a good service provider for enterprises?
24Task is well-suited to serve enterprises and large companies, thanks to its extensive service capabilities and proven delivery models. With a commitment to reliability and a focus on client satisfaction, the company can handle the complex needs of larger organizations. Their experience across various industries and ability to provide 24/7 support further enhance their appeal to enterprises seeking comprehensive customer service solutions.
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