24H Virtual
Customer Experience and Contact Center
24H Virtual is a pioneering BPO company that provides customer experience and contact center solutions for real estate and property management, known for its innovative technology and dedicated team.
Size
11-50
Private
Mission
To help business owners reclaim their time by handling essential day-to-day tasks.
About
24H Virtual offers customer experience and contact center solutions along with virtual receptionist and business process management services for clients in real estate and property management. The company operates using an onshore delivery model and supports clients across North America.
It is recognized for its commitment to excellence, with a partner-based approach that integrates seamlessly with client operations to enhance customer interactions and streamline business processes.
Services
24H Virtual provides customer experience and contact center solutions, supported by virtual receptionist and business process management services. These services include inbound customer support, live chat and messaging support, order management and fulfillment, accounts receivable, and appointment setting. Each solution is tailored to meet the specific needs of clients in the real estate and property management sectors.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Order Management & Fulfilment
Accounts Receivable
Appointment Setting
Industries Served
The company serves clients in real estate and property management. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring a high level of customer satisfaction and operational efficiency.
Unique Stregths
24H Virtual is known for its innovative technology and dedicated team, offering clients peace of mind through reliable and professional service. Its approach includes a partner-based model that integrates with client operations, ensuring a seamless experience for customers and enhancing brand loyalty.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using an onshore delivery model. It serves clients across North America, with teams working in remote environments to provide 24/7 support tailored to client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
24H Virtual
?
24H Virtual specializes in providing customer experience and contact center solutions. Their offerings include a range of essential services such as inbound customer support, live chat and messaging assistance, order management and fulfillment, accounts receivable, and appointment setting. Each service is designed to cater specifically to the needs of clients in the real estate and property management sectors, ensuring a tailored approach that enhances customer interactions and operational efficiency.
What additional services does
24H Virtual
provide?
When was
24H Virtual
founded?
Established in 2019, 24H Virtual has quickly positioned itself as a reliable partner in the customer experience and business process management space. With a few years of experience under its belt, the company has developed a strong foundation and a commitment to helping businesses reclaim their time by managing essential tasks.
What industry verticals does
24H Virtual
serve?
24H Virtual primarily serves the real estate and property management industries. Their focus on these verticals allows them to tailor their services to meet the specific requirements and challenges faced by businesses within this sector, ensuring high levels of customer satisfaction and operational success.
What delivery model does
24H Virtual
offer?
The delivery model employed by 24H Virtual is primarily onshore, which means they operate within Canada and provide services to clients in North America. This approach enables them to maintain closer communication and collaboration with their clients. Additionally, they utilize a work-from-home or virtual format, allowing flexibility in operations while ensuring 24/7 support tailored to client needs.
How many employees and/or seats does
24H Virtual
have?
24H Virtual has a workforce comprising between 11 to 50 employees. This relatively small team size allows for a personalized approach to service delivery, fostering closer relationships with clients and enabling the company to respond quickly and effectively to their needs.
Can
24H Virtual
be considered a good service provider for startups?
While 24H Virtual does offer valuable services that can benefit startups, its primary focus on the real estate and property management sectors may limit its appeal to a broader startup audience. However, for startups within these industries, 24H Virtual's tailored solutions can provide crucial support in managing customer interactions and essential operations, making it a suitable partner for those seeking to establish a strong operational foundation.
Can
24H Virtual
be considered a good service provider for SMBs?
24H Virtual is particularly well-suited for small and medium-sized businesses (SMBs) due to its tailored service offerings and commitment to operational efficiency. Their experience in supporting clients in the real estate and property management sectors allows them to provide flexible solutions that can scale with the growth of SMBs, ensuring that these businesses receive the support they need as they expand.
Can
24H Virtual
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.