247ai
Customer Experience and Contact Center
7.ai is a leading provider of customer experience solutions that provides customer experience and contact center services for various industries, known for its AI-powered omnichannel platform and deep operational expertise.
Size
over-10K
Private
over-1b
Mission
To redefine customer experiences through the integration of AI, human insight, and specialized expertise.
About
7.ai offers customer experience and contact center services along with AI and automation solutions for clients in financial services, telecommunications, retail, healthcare, and more. The company operates using an offshore and nearshore model and supports global brands with millions of consumers.
It is recognized for its award-winning AI-powered CX products, with a strong focus on delivering hyper-personalized customer journeys and operational efficiency.
Services
7.ai provides customer experience and contact center services, supported by AI and automation solutions and specific offerings such as inbound customer support, outbound telesales, multilingual support, and CX consulting. These services cover various channels, including voice, chat, and social media, and are tailored to support complex inbound interactions across multiple platforms.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Live Chat & Messaging Support
Social Media Customer Care
Email Support
Industries Served
The company serves clients in financial services, telecommunications, retail, healthcare, and education. It has experience supporting enterprise clients with services aligned to industry-specific requirements and technology platforms, leveraging its deep vertical expertise and AI-driven solutions.
Unique Stregths
7.ai is known for its innovative use of AI and machine learning to automate customer interactions, offering clients a seamless and frictionless customer experience. Its approach includes a blend of human insight and technology, ensuring reliability and scalability in service delivery.
Delivery Footprint
Headquartered in San Jose, California, the company operates using an offshore and nearshore delivery model. It serves clients across North America and Latin America, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Education & EdTech
Energy & Utilities
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
247ai
?
247ai specializes in enhancing customer experience and providing contact center solutions. Their main offerings include inbound customer support and outbound telesales, alongside additional services such as multilingual support, CX consulting, quality assurance monitoring, and voice-of-customer analytics. This comprehensive service portfolio is designed to cater to diverse customer interaction needs across various channels, ensuring clients can engage their customers effectively.
What additional services does
247ai
provide?
When was
247ai
founded?
Founded in the year 2000, 247ai has been in operation for approximately 24 years. Since its establishment, the company has focused on delivering innovative customer experience and contact center solutions, evolving along with advancements in technology and customer expectations.
What industry verticals does
247ai
serve?
247ai serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Travel, Hospitality & Leisure, Education & EdTech, and Energy & Utilities. This extensive industry focus allows them to tailor their services to meet the specific needs of diverse sectors.
What delivery model does
247ai
offer?
247ai employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery involves providing services within the same country as the client, nearshore refers to services delivered from a neighboring country, and offshore means operations are conducted from distant locations. This flexibility enables 247ai to meet client needs efficiently and effectively, regardless of their geographical preferences.
How many employees and/or seats does
247ai
have?
247ai boasts a robust workforce of over 10,000 employees. This sizable team enables the company to manage large-scale operations while delivering high-quality customer support across various platforms and services.
Can
247ai
be considered a good service provider for startups?
While 247ai is primarily geared towards larger clients, startups may find value in their services depending on specific needs. The company's experience and innovative solutions could support startups aiming to establish a strong customer service foundation. However, startups should consider whether their scale aligns with 247ai’s capabilities and service offerings, as the company primarily focuses on more extensive operations.
Can
247ai
be considered a good service provider for SMBs?
247ai offers a range of services that can benefit small and medium businesses, especially those looking to enhance customer interactions and support. Their scalable solutions and expertise in various industries can help SMBs grow and improve operational efficiency. However, potential clients should evaluate whether the company’s resources and offerings align with their specific growth objectives.
Can
247ai
be considered a good service provider for enterprises?
247ai is well-suited for enterprises and large companies due to its extensive experience and comprehensive service offerings. With a workforce exceeding 10,000 and a proven track record of delivering high-quality customer experience solutions, the company is equipped to handle the complex needs of larger organizations. Their use of advanced AI technologies and flexible delivery models further enhance their reliability and ability to scale, making them a strong partner for enterprises seeking sophisticated customer engagement strategies.
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