247 Secretary
Customer Experience and Contact Center
247 Secretary is a midsize BPO that provides customer experience and contact center solutions for small and medium-sized businesses, known for its commitment to impact sourcing and community empowerment.
Size
51-200
Private
Mission
To deliver world-class BPO services while fostering employee empowerment through meaningful employment opportunities in local communities.
About
247 Secretary offers customer experience and contact center solutions along with back-office operations for clients in various industries. The company operates using a hybrid delivery model and supports small to medium-sized businesses.
It is recognized for its personalized service approach, with no minimum campaign size required, and competitive pricing starting at $9.50 per hour.
Services
247 Secretary provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, live chat, and data entry. These services cover multiple channels and are tailored to support the operational needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, focusing on small and medium-sized enterprises. It has experience supporting diverse business sectors with services aligned to their specific requirements, ensuring high-quality customer interactions and operational efficiency.
Unique Stregths
247 Secretary is known for its commitment to impact sourcing, offering clients a socially responsible outsourcing solution. Its approach includes treating every client as a priority, ensuring personalized service and community-oriented focus, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Ocala, Florida, the company operates using a hybrid delivery model, leveraging offshore facilities in Cavite, Philippines. It serves clients across multiple regions, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
247 Secretary
?
247 Secretary specializes in customer experience and contact center solutions, offering a comprehensive suite of services tailored to meet the diverse needs of small and medium-sized businesses. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat, messaging support, email support, and data entry and processing. This range of services ensures that clients receive holistic support across various communication channels.
What additional services does
247 Secretary
provide?
In addition to their primary focus on customer experience and contact center solutions, 247 Secretary also provides back-office operations. This extension of services enables them to support clients' operational needs comprehensively, ensuring that they can handle both front-end customer interactions and back-end administrative tasks seamlessly.
When was
247 Secretary
founded?
Founded in 2019, 247 Secretary has been operating for about 5 years. Since its inception, the company has focused on delivering high-quality BPO services while empowering its employees and contributing to local communities.
What industry verticals does
247 Secretary
serve?
What delivery model does
247 Secretary
offer?
247 Secretary employs a hybrid delivery model, combining both offshore and onshore resources to optimize service delivery. This means they utilize facilities in Cavite, Philippines for offshore support while maintaining operations in their headquarters in Ocala, Florida. This multi-shore approach allows them to efficiently meet the varied needs of their clients across different locations.
How many employees and/or seats does
247 Secretary
have?
With a workforce ranging from 51 to 200 employees, 247 Secretary is well-equipped to handle a variety of client demands while maintaining a personalized touch in their service delivery. This size allows them to remain agile and responsive to the unique requirements of their clients.
Can
247 Secretary
be considered a good service provider for startups?
Can
247 Secretary
be considered a good service provider for SMBs?
247 Secretary is particularly well-suited for small and medium-sized businesses, offering scalable solutions that cater to their specific requirements. With a commitment to providing personalized service and a flexible approach, the company can adapt its offerings to support the growth of SMBs. Their competitive pricing and no minimum campaign size make them an attractive option for businesses looking to enhance their customer engagement without overwhelming their resources.
Can
247 Secretary
be considered a good service provider for enterprises?
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