247 CSR
Customer Experience and Contact Center
247 CSR is a leading BPO company that provides customer experience and contact center solutions for global SMEs, known for its culturally diverse leadership and 24/7 multichannel support.
Size
201-500
Private
Mission
About
247 CSR offers customer experience and contact center solutions along with back-office operations for clients in various industries. The company operates using an offshore model and supports global SMEs.
It is recognized for its innovative process solutions, with a team managed by American professionals that ensures high-quality service delivery and operational efficiency.
Services
247 CSR provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, email support, and live chat. These services cover multiple channels and are tailored to support diverse client needs, enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Customer & Marketing Analytics
Industries Served
The company serves clients in various sectors, including telecommunications, finance, e-commerce, and technology. It has experience supporting global SMEs with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
247 CSR is known for its 24/7 multichannel support and innovative process solutions, offering clients a diverse and skilled workforce. Its approach includes a blend of American business acumen and Filipino warmth, which helps deliver consistent, culturally sensitive service at scale.
Delivery Footprint
Headquartered in Batangas City, Philippines, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in a hybrid environment to meet varying client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
247 CSR
?
247 CSR specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, email assistance, and live chat support, all designed to enhance customer engagement across multiple channels and cater to the diverse needs of their clients.
What additional services does
247 CSR
provide?
In addition to their primary focus on customer experience and contact center solutions, 247 CSR also provides back-office operations. This extension of their service portfolio helps clients streamline their internal processes, enhancing overall operational efficiency and allowing businesses to focus on their core activities.
When was
247 CSR
founded?
Founded in 2005, 247 CSR has been in operation for approximately 19 years. The company has established itself as a notable player in the business process outsourcing industry, providing essential services to clients around the world.
What industry verticals does
247 CSR
serve?
What delivery model does
247 CSR
offer?
247 CSR utilizes an offshore delivery model, which means that their services are provided from a location outside the client’s country. This approach allows them to leverage cost efficiencies while delivering high-quality support through their skilled workforce based in the Philippines, ensuring that clients receive reliable and effective service regardless of their geographical location.
How many employees and/or seats does
247 CSR
have?
247 CSR employs between 201 and 500 individuals, signifying a robust workforce capable of handling a variety of client needs. This size allows the company to maintain a balance between personalized service and the capacity to scale operations as required by their clients.
Can
247 CSR
be considered a good service provider for startups?
Can
247 CSR
be considered a good service provider for SMBs?
247 CSR is well-suited to serve small and medium-sized businesses (SMBs) due to its flexible service offerings and capacity for scalability. The company's experience in delivering tailored solutions across various industries positions it as a valuable partner for SMBs looking to enhance customer engagement and operational efficiency without the overhead of large in-house teams.
Can
247 CSR
be considered a good service provider for enterprises?
While 247 CSR primarily caters to SMBs, its robust operational capabilities and extensive service portfolio also make it a viable option for enterprises. The company's offshore delivery model and experience with diverse industries allow it to support large organizations in achieving their customer service goals efficiently and effectively.
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