24 7 Intouch specializes in customer experience management, with a robust offering that includes various back-office operations and AI services. Their primary focus is on inbound customer support, complemented by additional services such as social media customer care, live chat and messaging support, email support, content moderation, claims processing, and data annotation. This diverse range of services is designed to enhance client engagement and operational efficiency across multiple communication channels.

24 7 Intouch was established in the year 2000, which means the company has been operational for approximately 24 years. Since its inception, it has grown significantly and evolved its service offerings to meet the demands of an ever-changing marketplace.

The company serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows 24 7 Intouch to tailor its services to meet the specific needs and challenges of each sector.

24 7 Intouch employs a hybrid delivery model, which combines onshore, nearshore, offshore, and multi-shore solutions. Onshore refers to services delivered within the same country as the client, while nearshore involves services outsourced to neighboring countries. Offshore represents services provided from distant locations, often to leverage cost efficiencies. This versatile approach enables the company to adapt to client needs and optimize service delivery across different geographical contexts.

24 7 Intouch boasts a workforce of over 10,000 employees, reflecting its substantial scale and capacity to handle diverse client needs. This large team enables the company to support a wide range of services and maintain high-quality standards across its operations.

24 7 Intouch is well-positioned to support small and medium-sized businesses (SMBs) seeking to scale their operations. With a diverse range of services and a hybrid delivery model, the company can provide flexible solutions tailored to the unique challenges faced by SMBs. Their experience across various industries also equips them to understand and address the specific needs of smaller organizations striving for growth and efficiency.

For enterprises and large companies, 24 7 Intouch stands out as a reliable service provider due to its extensive experience and robust service offerings. The company has been recognized with awards for technology innovation, underscoring its commitment to using advanced solutions that cater to the sophisticated needs of large organizations. With a scalable workforce and a hybrid delivery model, 24 7 Intouch is well-equipped to handle the complexities and demands of enterprise-level clients.