24/7 Chat Support
IT Infrastructure and Managed Services
Geek Squad is a leading technology support service that provides IT infrastructure and managed services for technology and SaaS companies, known for its 24/7 expert assistance and comprehensive device support.
Size
over-10K
Public
over-1b
Mission
To provide expert, friendly, and accessible support that enables individuals to enjoy their technology with confidence anytime, anywhere.
About
Geek Squad offers IT infrastructure and managed services along with technical support and cybersecurity operations for clients in technology and SaaS sectors. The company operates using an onshore and virtual delivery model and supports clients across the U.S.
It is recognized for its unmatched support and convenience, with highly trained agents available around the clock to assist with a wide range of electronic devices and services.
Services
Geek Squad provides IT infrastructure and managed services supported by technical support and cybersecurity operations. These services include inbound customer support, outbound telesales, live chat and messaging support, and service desk IT support. Each solution is tailored to support client needs in managing and securing their technology environments.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Service Desk & IT Support
Cybersecurity Operations (SOC)
Network Monitoring & Management
Industries Served
The company serves clients in technology and SaaS sectors. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and operational efficiency.
Unique Stregths
Geek Squad is known for its 24/7 technical support and comprehensive device services, offering clients peace of mind with expert assistance available whenever needed. Its approach includes in-home service options and a wide range of protection plans, which help deliver consistent and reliable support at scale.
Delivery Footprint
Headquartered in the U.S., the company operates using an onshore and virtual delivery model. It serves clients across the nation, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
24/7 Chat Support
?
24/7 Chat Support specializes in providing IT infrastructure and managed services. Their offerings encompass a variety of support options including technical assistance at both Tier 1 and Tier 2 levels, inbound customer service, outbound telesales and retention efforts, as well as live chat and messaging support. Additionally, they offer email support, service desk and IT support, along with cybersecurity operations and network monitoring and management, ensuring comprehensive solutions tailored to the needs of their clients.
What additional services does
24/7 Chat Support
provide?
In addition to its core IT infrastructure and managed services, 24/7 Chat Support also provides sales and lead-generation services. This expanded service portfolio allows them to offer clients additional support in driving business growth and enhancing customer engagement.
When was
24/7 Chat Support
founded?
24/7 Chat Support was established in 1966, making it a well-established player in the industry with over 57 years of experience. Since its inception, the company has evolved to meet the changing demands of technology and customer support, positioning itself as a trusted provider in the realm of IT services.
What industry verticals does
24/7 Chat Support
serve?
The primary industries served by 24/7 Chat Support include Technology and SaaS. Their focus on these sectors allows them to tailor their services to meet the specific needs and challenges faced by businesses within these rapidly evolving fields.
What delivery model does
24/7 Chat Support
offer?
24/7 Chat Support utilizes a dual delivery model that incorporates both onshore and virtual environments. This approach means that their services are provided by teams located within the Philippines, as well as through remote working setups. This flexibility allows them to cater to a wide range of client needs, ensuring that support is accessible regardless of geographical location.
How many employees and/or seats does
24/7 Chat Support
have?
The workforce at 24/7 Chat Support is substantial, employing over 10,000 individuals. This large team enables the company to efficiently manage a diverse array of client demands and maintain high service levels across its various support channels.
Can
24/7 Chat Support
be considered a good service provider for startups?
24/7 Support Staff can be a valuable partner for startups, particularly those looking for flexible and scalable customer support solutions. With their extensive service offerings and work-from-home delivery model, startups can benefit from cost-effective support without the need for significant upfront investment in infrastructure. This adaptability allows new businesses to focus on growth while ensuring their customer service needs are met efficiently.
Can
24/7 Chat Support
be considered a good service provider for SMBs?
Can
24/7 Chat Support
be considered a good service provider for enterprises?
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