24 7 Ai Philippines
Customer Experience and Contact Center
7.ai is a leading provider of Customer Experience (CX) Solutions that provides customer experience and contact center services for diverse industries, known for its AI-powered engagement platform and deep operational expertise.
Size
over-10K
Private
over-1b
Mission
To ensure seamless interactions between businesses and customers worldwide.
About
7.ai offers customer experience and contact center services along with CX consulting and journey mapping for clients in telecommunications, financial services, retail, insurance, healthcare, and travel. The company operates using an offshore, nearshore, and onshore delivery model and supports enterprises with complex customer interactions.
It is recognized for its award-winning AI-powered solutions, with a commitment to excellence and a focus on hyper-personalized customer experiences that drive satisfaction and loyalty.
Services
7.ai provides customer experience and contact center services supported by CX consulting and journey mapping, as well as technical support and quality assurance. These services cover voice, chat, email, and web interactions, and are tailored to support enterprises with millions of consumers, ensuring efficient handling of complex inbound support.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, financial services, retail, insurance, healthcare, and travel. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless customer interactions.
Unique Stregths
7.ai is known for its AI-powered engagement platform, offering clients a combination of operational knowledge and innovative technology. Its approach includes leveraging natural language processing and machine learning, which help deliver hyper-personalized experiences at scale, ensuring customer satisfaction and loyalty.
Delivery Footprint
Headquartered in the U.S., the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across North America, Latin America, and Asia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Insurance
Healthcare & Life Sciences
Education & EdTech
Energy & Utilities
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
24 7 Ai Philippines
?
24 7 Ai Philippines specializes in customer experience and contact center services, delivering comprehensive support designed to enhance interactions between businesses and their customers. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, CX consulting and journey mapping, quality assurance and monitoring, voice-of-customer analytics, and tier 1 and tier 2 technical support. This diverse range of services ensures that they can address complex customer interactions efficiently.
What additional services does
24 7 Ai Philippines
provide?
In addition to their core offerings, 24 7 Ai Philippines also provides knowledge and research services, as well as marketing operations. These additional capabilities complement their primary focus on customer experience, enabling them to support clients in various aspects of their operations beyond just customer support.
When was
24 7 Ai Philippines
founded?
24 7 Ai Philippines was established in 2006, which means the company has been operating for approximately 18 years. Since its inception, it has grown significantly, building a robust reputation in the customer experience sector.
What industry verticals does
24 7 Ai Philippines
serve?
The company serves a variety of industries, including Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, Insurance, Healthcare & Life Sciences, Travel, Hospitality & Leisure, Education & EdTech, as well as Energy & Utilities. This diverse industry focus allows them to tailor their services to meet specific client needs effectively.
What delivery model does
24 7 Ai Philippines
offer?
24 7 Ai Philippines employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore encompasses services provided from distant locations. This multi-faceted approach allows them to cater to diverse client requirements while optimizing operational efficiencies.
How many employees and/or seats does
24 7 Ai Philippines
have?
The workforce at 24 7 Ai Philippines exceeds 10,000 employees, reflecting a substantial and capable team ready to handle a wide array of customer service demands. This large employee base enables the company to maintain high service levels and accommodate a diverse range of client needs.
Can
24 7 Ai Philippines
be considered a good service provider for startups?
For startups, 032 Outsourcing can be a valuable partner given their flexible service offerings and experience in managing essential back-office operations. By providing support in areas such as technical assistance and content creation, they enable new businesses to focus on their core activities while relying on expert outsourcing solutions to enhance efficiency and reduce overhead costs.
Can
24 7 Ai Philippines
be considered a good service provider for SMBs?
Can
24 7 Ai Philippines
be considered a good service provider for enterprises?
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