24 7 Ai Latin America
Customer Experience and Contact Center
247.ai Colombia is a bilingual call center that provides customer experience and contact center services for various industries, known for its strong culture of ownership and employee development.
Size
Private
Mission
About
247.ai Colombia offers customer experience and contact center services along with inbound customer support and multilingual support for clients in education, healthcare, retail, and more. The company operates using an onshore model and supports global companies from its base in Medellín.
It is recognized for its commitment to employee growth and competitive compensation packages, with a focus on training and development for individuals without prior call center experience.
Services
247.ai Colombia provides customer experience and contact center services, supported by inbound customer support and multilingual support. These services cover voice and chat channels, and are tailored to support global companies seeking exceptional customer experiences through trained agents.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Industries Served
The company serves clients in education, healthcare, retail, telecommunications, and more. It has experience supporting a wide range of industries with services aligned to specific requirements and technology platforms.
Unique Stregths
247.ai Colombia is known for its strong culture built on core values such as ownership, respect, and teamwork, offering clients a dedicated workforce that is trained to deliver results. Its approach includes a commitment to transparency and collaboration, which helps maintain high service standards.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using an onshore delivery model. It serves clients across various global markets, with teams working in a supportive environment that fosters employee development and community engagement.
Certifications
No items found.
Verticals
Education & EdTech
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Telecommunications & Media
Energy & Utilities
Travel Hospitality & Leisure
Clients
Honda
Bridgestone
Hugo Boss
the University of Pennsylvania
Cisco
What's the main service provided by
24 7 Ai Latin America
?
24 7 Ai Latin America specializes in customer experience and contact center solutions. Their offerings include inbound customer support, multilingual assistance, and live chat and messaging support, all designed to enhance the interaction between businesses and their customers. This comprehensive service suite allows them to cater to a diverse range of client needs while ensuring high-quality engagement through various communication channels.
What additional services does
24 7 Ai Latin America
provide?
When was
24 7 Ai Latin America
founded?
Founded in 2006, 24 7 Ai Latin America has been in operation for 18 years as of 2024. The company has grown significantly since its inception, establishing a strong presence in the customer experience and contact center sectors, particularly in Guatemala.
What industry verticals does
24 7 Ai Latin America
serve?
24 7 Ai Latin America serves a diverse array of industries, including Education & EdTech, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, and Energy & Utilities. This wide-ranging industry focus enables them to tailor their services to meet the specific demands of various sectors.
What delivery model does
24 7 Ai Latin America
offer?
The company employs an onshore delivery model, which means that their services are provided within the same country as their clients, ensuring closer cultural alignment and more effective communication. This approach facilitates a strong operational synergy, allowing for enhanced service quality and quicker response times, as teams are located in the same region as their customer base.
How many employees and/or seats does
24 7 Ai Latin America
have?
Can
24 7 Ai Latin America
be considered a good service provider for startups?
Can
24 7 Ai Latin America
be considered a good service provider for SMBs?
24 7 Ai Latin America is well-suited to support small and medium businesses (SMBs) due to their flexible service offerings and scalable solutions. The company's experience across various industries allows them to adapt their services to meet the unique challenges and growth objectives of SMBs, providing the necessary support for customer engagement and operational efficiency.
Can
24 7 Ai Latin America
be considered a good service provider for enterprises?
24 7 Ai Latin America is a strong contender for enterprises and large corporations seeking reliable customer experience solutions. Their extensive service portfolio, commitment to employee growth, and onshore delivery model position them to meet the sophisticated needs of larger clients, ensuring high-quality service delivery and operational excellence.
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