1Touchsolutions
IT Infrastructure and Managed Services
1-Touch Solutions LLC is a telecommunications and IT services company that provides IT infrastructure and managed services for the telecommunications and media industries, known for its 17 years of experience and A+ BBB accreditation.
Size
Private
Mission
About
1-Touch Solutions LLC offers IT infrastructure and managed services along with telecommunications consulting and website design for clients in the telecommunications and media sectors. The company operates using an onshore and nearshore model and supports a diverse range of businesses.
It is recognized for its commitment to quality service and customer satisfaction, with a dedicated point of contact for personalized support and proactive management of client needs.
Services
1-Touch Solutions LLC provides IT infrastructure and managed services supported by telecommunications consulting and website design. These services cover VoIP solutions, digital T-1 & PRI services, SIP trunks, and more, tailored to support businesses in optimizing their communications infrastructure and reducing costs.
Capabilities
Technical Support (Tier 1/2)
Service Desk & IT Support
Industries Served
The company serves clients in the telecommunications and media industries. It has experience supporting enterprise companies and call centers with services aligned to industry-specific requirements and technology platforms from leading manufacturers such as Cisco, Dell, and Verizon.
Unique Stregths
1-Touch Solutions is known for its 17 years of experience and A+ BBB accreditation, offering clients a proactive management approach that ensures their communications and IT infrastructure remain optimized. Its approach includes personalized service with dedicated account support, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Elkton, Maryland, the company operates using an onshore and nearshore delivery model. It serves clients across various sectors, with teams working in flexible environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
1Touchsolutions
?
1Touchsolutions specializes in providing comprehensive IT infrastructure and managed services. Their expertise includes technical support at Tier 1 and Tier 2 levels, along with dedicated service desk and IT support solutions. This integrated approach allows businesses to optimize their IT operations while ensuring seamless communication and technical assistance.
What additional services does
1Touchsolutions
provide?
In addition to their primary offerings, 1Touchsolutions extends its capabilities to include Back-Office Operations and AI and Data Services. This diverse service portfolio enables them to support clients in various aspects of their operations, enhancing overall business efficiency and responsiveness.
When was
1Touchsolutions
founded?
Founded in 2007, 1Touchsolutions has built a solid reputation over the past 17 years. Since its inception, the company has focused on delivering quality IT infrastructure and managed services, establishing itself as a reliable partner for businesses in the telecommunications and media sectors.
What industry verticals does
1Touchsolutions
serve?
1Touchsolutions primarily serves the Telecommunications & Media industries. Their specialized knowledge in these sectors enables them to tailor their services to meet the unique demands and technology requirements of clients operating within these verticals.
What delivery model does
1Touchsolutions
offer?
1Touchsolutions employs an onshore and nearshore delivery model, which means they provide services from both local and nearby international locations. This strategy allows the company to maintain close communication with clients while leveraging a workforce that can operate in flexible environments, ensuring that client needs are met efficiently and effectively.
How many employees and/or seats does
1Touchsolutions
have?
Can
1Touchsolutions
be considered a good service provider for startups?
While 24 7 Intouch is a sizable organization, it has the potential to be a valuable partner for startups, particularly those in need of comprehensive customer support solutions. Their vast service portfolio, including inbound customer support and content moderation, can help startups streamline operations and enhance customer satisfaction from the outset. However, startups should consider their specific needs and budget when engaging with a larger provider such as 24 7 Intouch.
Can
1Touchsolutions
be considered a good service provider for SMBs?
1Touchsolutions is well-suited to support small and medium businesses with its scalable service offerings and dedicated technical support. Their extensive experience in the telecommunications and media sectors ensures that SMBs receive tailored solutions that can grow alongside their businesses, fostering long-term partnerships.
Can
1Touchsolutions
be considered a good service provider for enterprises?
1Touchsolutions is an excellent choice for enterprises and large companies due to its proven track record and A+ BBB accreditation. With nearly two decades of experience and a robust service portfolio, the company is equipped to handle complex IT needs and deliver reliable support, making them a trusted partner for large-scale operations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.