1Nwcontact
Customer Experience and Contact Center
1NWContact, LLC is a privately held outsourcing firm that provides customer experience and contact center services for healthcare, financial services, retail, government, and education, known for its customized solutions and client-focused approach.
Size
1K-5K
Public
over-1b
Mission
About
1NWContact, LLC offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in healthcare, financial services, retail, government, and education. The company operates using an onshore model and supports U.S.-based clients.
It is recognized for its commitment to exceeding client goals, with a focus on leveraging advanced technology and proven contact strategies to deliver cost-effective solutions.
Services
1NWContact, LLC provides customer experience and contact center services, supported by inbound customer support and outbound telesales. These services cover various communication channels and are tailored to support client needs across different industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, financial services, retail, government, and education. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
1NWContact is known for its customized programs tailored to client needs, offering clients a strategic approach to contact management. Its methodology includes attentive consultation and adaptive program design, ensuring that client objectives are consistently met or surpassed.
Delivery Footprint
Headquartered in Thousand Oaks, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing localized support and engagement.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
1Nwcontact
?
1Nwcontact specializes in providing customer experience and contact center services, with a strong emphasis on inbound customer support and outbound telesales. Their offerings are designed to cater to the specific needs of their clients, ensuring effective communication across various channels, thereby enhancing customer satisfaction and retention.
What additional services does
1Nwcontact
provide?
When was
1Nwcontact
founded?
1Nwcontact was established in the year 2000, which means the company has been in operation for approximately 24 years. Its long-standing presence in the industry reflects its commitment to delivering quality services and adapting to the evolving needs of its clients.
What industry verticals does
1Nwcontact
serve?
1Nwcontact serves a diverse range of industries including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Government & Public Sector, and Education & EdTech. This broad focus allows the company to tailor its services to meet specific requirements of various sectors.
What delivery model does
1Nwcontact
offer?
1Nwcontact operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for localized support and engagement, enabling the company to effectively address the needs of its U.S.-based clients with a high level of service quality and responsiveness.
How many employees and/or seats does
1Nwcontact
have?
1Nwcontact employs a substantial workforce, ranging from 1,000 to 5,000 employees. This size enables the company to manage large volumes of customer interactions efficiently while providing the flexibility needed to adapt to the diverse demands of its clients.
Can
1Nwcontact
be considered a good service provider for startups?
Can
1Nwcontact
be considered a good service provider for SMBs?
1Nwcontact can be a suitable service provider for small and medium businesses (SMBs) due to its scalable service offerings and experience across multiple industries. The company's ability to customize programs to meet specific client needs allows SMBs to benefit from professional customer support and retention strategies without the overhead costs associated with larger firms.
Can
1Nwcontact
be considered a good service provider for enterprises?
1Nwcontact is particularly well-suited for enterprises and large companies, given its extensive experience and robust service portfolio. The company's onshore delivery model ensures reliability and high-quality support, making it a solid choice for large organizations seeking to enhance their customer experience and contact management processes.
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