1Click specializes in delivering exceptional customer experience through its primary services as a contact center. This includes a range of solutions such as inbound customer support, outbound telesales, multilingual support, technical support at tier 1 and tier 2 levels, data entry and processing, market intelligence, lead research, appointment setting, and social media management. Each of these services is crafted to meet the unique requirements of their diverse clientele, ensuring effective interaction and engagement.

In addition to its primary contact center services, 1Click offers a variety of back-office operations and sales support services. This includes functions such as sales and lead-generation, providing clients with comprehensive support that extends beyond customer interactions, enhancing overall business efficiency.

1Click was established in 2009, which means it has been operating for over 14 years. Since its inception, the company has focused on providing high-quality customer experience and contact center solutions, establishing a strong presence in the industry.

1Click serves clients across two primary sectors: Technology & SaaS and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the specific demands and challenges faced by businesses in these sectors.

1Click employs a nearshore delivery model, which involves providing services from a location that is geographically close to its clients. This approach typically allows for better communication, cultural alignment, and operational efficiency compared to offshore models, while also offering cost-effectiveness. By utilizing a nearshore strategy, 1Click effectively supports businesses in North America.

1Click boasts a workforce of between 51 and 200 employees. This range indicates a small to mid-sized operation, allowing for a more personalized service while still having the capacity to manage a variety of client needs effectively.