123Employee specializes in offering customer experience and contact center solutions, complemented by a range of virtual assistant services. Their offerings include inbound customer support, outbound telesales and retention, as well as comprehensive services in customer and marketing analytics, market and competitive intelligence, content creation and localization, and social media management. By providing a blend of support across various communication channels such as voice, email, and chat, 123Employee is well-equipped to enhance business productivity and reduce operational costs.

In addition to its main offerings, 123Employee also provides back-office operations, which encompass a variety of essential support tasks. This extension of services enhances their ability to assist clients with comprehensive solutions that streamline operations and improve overall business efficiency.

Established in 2006, 123Employee has been in operation for approximately 18 years. Since its inception, the company has focused on providing effective outsourcing solutions, enabling businesses to improve their productivity and manage expenses more efficiently.

123Employee serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Education & EdTech, Healthcare & Life Sciences, and Logistics, Transport & Supply-Chain. This broad focus allows the company to cater to the specific needs and technological requirements of various sectors.

123Employee employs an offshore delivery model, which means that their services are provided from locations outside of the client's country, specifically utilizing teams based in the Philippines. This approach allows the company to leverage competitive advantages such as lower operational costs while maintaining high service quality through strong language skills and cultural compatibility with Western markets.

With a workforce size ranging from 201 to 500 employees, 123Employee has a solid foundation to support its clients effectively. This team size enables the company to scale its operations and manage a diverse portfolio of services while ensuring quality and consistency in service delivery.

123Employee is particularly well-suited to support small and medium businesses (SMBs). With a variety of services tailored to meet the unique needs of these businesses, along with their offshore delivery model, 123Employee can provide cost-effective solutions that help SMBs enhance productivity and manage their operational expenses effectively. Their experience in servicing SMBs ensures they understand the challenges these businesses face and can offer solutions that facilitate growth and flexibility.

While 123Employee primarily focuses on supporting small to medium businesses, its capabilities can also extend to enterprises and larger companies. The offshore model, combined with a robust service portfolio that includes customer experience and back-office support, allows for scalability and adaptability to meet the needs of large organizations. However, enterprises may want to evaluate their specific requirements and ensure that 123Employee's offerings align with their sophisticated operational demands.