123Employee specializes in delivering customer experience and contact center services while also providing back-office and marketing operations. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, social media customer care, and customer analytics. Each service is designed to boost productivity and lower operational costs, ensuring that businesses can effectively engage with their customers across various channels.

In addition to their primary services, 123Employee also offers a suite of other capabilities including back-office operations and marketing operations. This extended service portfolio allows them to support clients comprehensively, addressing diverse operational needs beyond customer interactions.

Established in 2006, 123Employee has been in operation for 18 years as of 2024. The company began its journey with the mission to make outsourcing both affordable and accessible, providing valuable opportunities for growth and training for its employees.

123Employee serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Education & EdTech, Healthcare & Life Sciences, and Logistics, Transport & Supply-Chain. This broad industry focus allows the company to tailor its services to meet the specific needs of businesses across various sectors.

123Employee operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country, specifically from the Philippines. This model allows them to leverage cost advantages and access a skilled workforce, while ensuring that clients receive high-quality service and effective communication.

The workforce at 123Employee ranges from 201 to 500 employees, indicating a robust team that can cater to the needs of various clients. This size enables the company to maintain a balance between personalized service and the capacity to handle larger projects.