032 Outsourcing
Back-Office Operations
032 Outsourcing is a specialized offshore labor and outsourcing company that provides back-office operations for telecommunications, media, retail, and e-commerce, known for its deep expertise in the publishing and media sectors.
Size
51-200
Private
Mission
To create new opportunities for the global business community through innovation and support.
About
032 Outsourcing offers back-office operations along with knowledge and research services for clients in telecommunications, media, retail, and e-commerce. The company operates using an offshore model and supports U.S.-based clients.
It is recognized for delivering high-quality, reliable, and cost-effective outsourcing solutions, with a strong emphasis on client satisfaction and operational efficiency.
Services
032 Outsourcing provides back-office operations supported by knowledge and research services and specific offerings such as technical support, social media management, web development, data entry and processing, campaign management, content creation and localization, market and competitive intelligence, and business and financial research. These services cover a wide range of operational needs and are tailored to support clients in enhancing productivity and streamlining business processes.
Capabilities
Technical Support (Tier 1/2)
Social Media Management
Web Development
Data Entry & Data Processing
Campaign Management
Content Creation & Localisation
Market & Competitive Intelligence
Business & Financial Research
Industries Served
The company serves clients in telecommunications, media, retail, and e-commerce. It has experience supporting businesses in the publishing and media sectors, offering services aligned to industry-specific requirements and technology platforms.
Unique Stregths
032 Outsourcing is known for its deep expertise in the publishing and media sectors, offering clients access to a skilled virtual workforce that enhances operational efficiency. Its approach includes managing all employer responsibilities for virtual staff, ensuring a seamless partnership that allows clients to focus on their core business activities.
Delivery Footprint
Headquartered in Richardson, Texas, the company operates using an offshore delivery model. It serves clients across the United States, with teams of skilled professionals based in the Philippines working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
032 Outsourcing
?
032 Outsourcing specializes in back-office operations, providing a comprehensive suite of services designed to streamline business processes. In addition to their main offering, they deliver a variety of sub-services including technical support at both Tier 1 and Tier 2 levels, social media management, web development, data entry and processing, campaign management, content creation and localization, as well as market and competitive intelligence. Their expertise in business and financial research further equips clients in enhancing operational efficiency and productivity.
What additional services does
032 Outsourcing
provide?
When was
032 Outsourcing
founded?
032 Outsourcing was established in 2006, marking over 17 years of experience in the outsourcing industry. Since its inception, the company has focused on delivering high-quality back-office solutions and support to a diverse range of clients, primarily in the telecommunications, media, retail, and e-commerce sectors.
What industry verticals does
032 Outsourcing
serve?
The primary industries served by 032 Outsourcing include Telecommunications & Media, Retail & e-Commerce. With a strong foothold in these sectors, the company is well-equipped to address the specific needs and challenges faced by businesses in these dynamic markets.
What delivery model does
032 Outsourcing
offer?
032 Outsourcing operates using an offshore delivery model, which involves providing services from a location outside the client's country, typically at a lower cost. This approach allows them to leverage skilled professionals based in the Philippines to cater to various client needs in the United States, ensuring a blend of quality service and cost efficiency.
How many employees and/or seats does
032 Outsourcing
have?
The company has a workforce ranging between 51 to 200 employees, reflecting a mid-sized operation capable of supporting various client demands. This size allows 032 Outsourcing to maintain a balance between personalized service and the ability to handle larger projects efficiently.
Can
032 Outsourcing
be considered a good service provider for startups?
While 118Contact's services are primarily tailored for the banking and financial services sectors, startups in these fields may find value in the company's expertise and research capabilities. However, it's crucial for startups to assess their specific needs against the company's focus on larger clients within the financial domain. If a startup seeks in-depth market intelligence and research support, 118Contact could be a beneficial partner, provided their offerings align with startup requirements.
Can
032 Outsourcing
be considered a good service provider for SMBs?
032 Outsourcing is particularly well-suited for small and medium businesses (SMBs) seeking to scale their operations without the burden of extensive in-house staffing. Their diverse range of services, combined with a commitment to client satisfaction, allows SMBs to adapt and grow while benefiting from cost-effective outsourcing solutions tailored to their specific needs.
Can
032 Outsourcing
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.